Contact
Contact Information
Thank you for visiting Empire Club. If you have general questions, inquiries, or need information regarding your purchase, you can contact us using the options below.
1. General Contact via Email
For general questions about products, website navigation, or information about our store, please contact us at:
2. Order Support and Case Handling
For matters related to:
- Order status
- Delivery
- Delays
- Returns
- Refunds
- Disputes
- Product issues
This is the only official channel for:
- Formal inquiries
- Uploading documents or evidence
- Tracking the status of your case
Requests submitted via email are not considered an official initiation of a case.
3. Business Address
Empire Club
Leipziger Platz 12
10117 Berlin
Germany
(This address is not a physical customer service location.)
4. Service Hours
- Business days: 09:00 – 18:00
- Saturday: 10:00 – 16:00
- Sunday: Closed
HOW IS THE QUALITY OF OUR WATCHES?
OUR WATCHES ARE MADE FROM PREMIUM MATERIALS, INCLUDING ROBUST STAINLESS STEEL, REINFORCED MINERAL OR SAPPHIRE GLASS, AND PRECISE QUARTZ MOVEMENTS.
EACH MODEL GOES THROUGH INDIVIDUAL QUALITY CONTROL TO ENSURE DURABILITY, ACCURACY, AND A HIGH-QUALITY FINISH.
HOW LONG DOES SHIPPING TAKE?
DELIVERY TAKES 7–10 DAYS AFTER PAYMENT CONFIRMATION.
DUE TO HIGH DEMAND, SLIGHT DELAYS MAY OCCASIONALLY OCCUR.
ALL SHIPMENTS ARE INSURED AND PROVIDED WITH A TRACKING NUMBER.
OUR CUSTOMER SUPPORT IS AVAILABLE 24/7.
WHICH PAYMENT METHODS ARE AVAILABLE, AND IS PAYMENT SECURE?
YOU CAN PAY BY CREDIT CARD, PAYPAL, OR OTHER PAYMENT METHODS AVAILABLE AT CHECKOUT.
ALL PAYMENTS ARE PROCESSED USING MODERN ENCRYPTION TECHNOLOGY AND ARE COMPLETELY SECURE.
HOW DO RETURNS AND WARRANTY WORK?
YOU HAVE A 14-DAY RETURN PERIOD.
THE WATCH MUST BE UNWORN AND IN ITS ORIGINAL PACKAGING.
ALL MODELS COME WITH A 12-MONTH WARRANTY AGAINST MANUFACTURING DEFECTS, AND OUR SUPPORT TEAM IS AVAILABLE TO ASSIST YOU WITH ANY SERVICE REQUEST.
