Shipping Information
Shipping Information
These shipping details describe the delivery terms for products offered by Empire Club GmbH.
1. Order Processing
After receiving the order confirmation, we process your order within up to 2 business days.
During this time, the order is reviewed, packed, and prepared for shipment.
2. Delivery Times
Delivery times may vary depending on the destination country and the international origin of the products.
Estimated total delivery time:
📦 7 to 20 business days
This timeframe takes into account:
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International origin of the goods
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Transportation routes
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Logistical processes
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Possible customs clearance or high shipping volumes
3. Shipping Carriers Used
We ship using the following official carriers:
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DHL – Deliveries within Germany
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Austrian Post – Deliveries to Austria
For other countries (including Switzerland), we work with international logistics partners.
4. Free Shipping
We offer free shipping to the following countries:
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Germany
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Austria
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Switzerland
Free shipping is automatically applied at checkout.
5. Order Tracking
After shipment, you will receive a tracking number.
Your shipment can be tracked through our integrated tracking page.
6. Important Notes
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Delivery delays may occur due to incorrect address information.
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External factors such as weather conditions, customs procedures, strikes, or high demand may extend delivery times.
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International shipments may pass through multiple logistical transit points.
7. Contact and Support
If you have questions regarding shipping, please use our official support and dispute platform:
Or contact us by email at:
📧 support@empireclubuk.com
HOW IS THE QUALITY OF OUR WATCHES?
OUR WATCHES ARE MADE FROM PREMIUM MATERIALS, INCLUDING ROBUST STAINLESS STEEL, REINFORCED MINERAL OR SAPPHIRE GLASS, AND PRECISE QUARTZ MOVEMENTS.
EACH MODEL GOES THROUGH INDIVIDUAL QUALITY CONTROL TO ENSURE DURABILITY, ACCURACY, AND A HIGH-QUALITY FINISH.
HOW LONG DOES SHIPPING TAKE?
DELIVERY TAKES 7–10 DAYS AFTER PAYMENT CONFIRMATION.
DUE TO HIGH DEMAND, SLIGHT DELAYS MAY OCCASIONALLY OCCUR.
ALL SHIPMENTS ARE INSURED AND PROVIDED WITH A TRACKING NUMBER.
OUR CUSTOMER SUPPORT IS AVAILABLE 24/7.
WHICH PAYMENT METHODS ARE AVAILABLE, AND IS PAYMENT SECURE?
YOU CAN PAY BY CREDIT CARD, PAYPAL, OR OTHER PAYMENT METHODS AVAILABLE AT CHECKOUT.
ALL PAYMENTS ARE PROCESSED USING MODERN ENCRYPTION TECHNOLOGY AND ARE COMPLETELY SECURE.
HOW DO RETURNS AND WARRANTY WORK?
YOU HAVE A 14-DAY RETURN PERIOD.
THE WATCH MUST BE UNWORN AND IN ITS ORIGINAL PACKAGING.
ALL MODELS COME WITH A 12-MONTH WARRANTY AGAINST MANUFACTURING DEFECTS, AND OUR SUPPORT TEAM IS AVAILABLE TO ASSIST YOU WITH ANY SERVICE REQUEST.
