Privacy Policy

This Privacy Policy explains how Empire Club collects, processes, and protects personal data in accordance with the General Data Protection Regulation (GDPR).

1. Data Controller

Empire Club GmbH
Leipziger Platz 12
10117 Berlin
Germany

Email: support@empireclubuk.com
Represented by: Lukas Reinhardt (Managing Director)

2. Hosting and Operation of the Shop (Shopify)

Our online shop is operated and hosted by Shopify International Limited. Shopify processes personal data necessary for operating the shop, processing orders, handling payments, and ensuring security.

Further information can be found at:
https://www.shopify.com/legal/privacy

3. Automatically Collected Data

When visiting our website, the following data may be processed automatically:

• IP address
• Browser and device type
• Visited pages
• Time spent on the website
• Technical identifiers and cookies
• Interaction data

This data is used for technical operation, security, and optimization of our services.

4. Cookies and Consent (Cookie Banner)

We use the standard cookie banner provided by the Impact theme, which informs users about the use of essential, statistical, and marketing cookies and collects consent.

You can adjust your cookie preferences at any time via the cookie banner.

5. Analytics and Tracking Tools

To optimize our services, we use the following tools:

• Google Analytics
  Processes anonymized statistics about user behavior.
• Google Tag Manager
  Used to manage tracking tags and scripts.
• Meta Pixel (Facebook/Instagram)
  Tracks conversions and interactions for advertising purposes.
• TikTok Pixel
  Used to optimize TikTok advertising campaigns.
• Microsoft Clarity
  Creates heatmaps and anonymized user behavior analyses.

These tools may use cookies or device identifiers, provided you have given your consent.

6. Payment Processing (Shopify Payments)

Payments in our shop are processed exclusively via Shopify Payments, including the following methods:

• PayPal
• Apple Pay
• Google Pay

Shopify Payments independently collects and stores payment data. We do not have access to full credit card details.

Further information:
https://www.shopify.com/legal/privacy

7. Shipping, Logistics, and Tracking

We use 17Track for shipment tracking. In this process, data such as order number and tracking code may be processed.

Privacy Policy of 17Track:
https://www.17track.net/en/privacy

8. Transactional Emails (Resend)

We use Resend to send order confirmations, shipping updates, and other transactional emails.

Resend processes only the personal data necessary for this purpose, such as:

• Name
• Email address
• Basic order information

Privacy Policy of Resend:
https://resend.com/legal/privacy-policy

9. Contact

If you contact us by email, we will use your data solely to process your request and to document the communication.

10. Platform for Dispute Resolution and Complaint Handling

Through this portal, customers can:

• Submit complaints
• Upload documents or evidence
• Track the processing status
• Request clarifications regarding orders or payments
• Report disputes related to delivery or billing

All submitted information is processed exclusively for handling the respective case.

11. Rights of Data Subjects (GDPR)

You have the following rights:

• Right of access
• Right to rectification
• Right to erasure
• Right to restriction of processing
• Right to data portability
• Right to object
• Right to withdraw your consent

To exercise these rights, please contact:
📧 support@empireclubuk.com

12. Data Retention

We store personal data only for as long as necessary for the following purposes:

• Compliance with legal obligations
• Order processing
• Accounting and tax requirements
• Assertion or defense of legal claims

13. Data Security

We implement technical and organizational measures to protect personal data against loss, misuse, or unauthorized access.

14. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy if necessary. The current version is always available on our website.