Terms and Conditions

These Terms and Conditions govern the contractual relationship between Empire Club GmbH and consumers who make purchases through our online shop.

1. Provider Information

Empire Club GmbH
Leipziger Platz 12
10117 Berlin
Germany

Email: support@empireclubuk.com
Represented by: Lukas Reinhardt (Managing Director)

2. Scope of Application

These Terms and Conditions apply to all contracts concluded between Empire Club GmbH and consumers via our online shop. By placing an order, you agree to these Terms and Conditions.

3. Conclusion of Contract

A binding contract is only concluded once you receive an order confirmation by email from us. The shipment of goods prior to the dispatch of the order confirmation does not constitute acceptance of the contract.

4. Product Availability and Origin

The products offered in our shop may have international origins, including but not limited to:

• Germany
• China
• Thailand
• Vietnam
• France
• Other partner countries

Product availability may vary depending on stock levels and international suppliers.

5. Processing and Delivery Times

Processing Time

Orders are processed within up to 2 business days after receipt of the order confirmation.

Delivery Time

The estimated delivery time is:

📦 7 to 20 business days, depending on the country of origin of the goods and the delivery destination.

Delivery times may be extended due to international logistics, customs procedures, or external factors beyond our control.

6. Prices, Taxes, and Payment Methods

All prices listed on our website include the applicable value-added tax (VAT), unless otherwise stated.

The following payment methods are available via Shopify Payments:

• Credit Card
• PayPal
• Apple Pay
• Google Pay

Payment processing is carried out securely through Shopify’s payment service providers.

7. Right of Withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods. Further details can be found in our separate Withdrawal Policy available in the shop.

8. Return Shipping Costs

In the event of withdrawal, the customer shall bear the direct costs of returning the goods.

9. Warranty

We provide the statutory warranty of 2 years in accordance with German law. The customer is obliged to report any detected defects without undue delay.

The warranty does not cover:

• Normal wear and tear
• Damage caused by improper use
• Alterations or modifications to the goods
• Use contrary to the intended purpose

10. Liability

Empire Club GmbH shall not be liable for:

• Delivery delays caused by shipping service providers
• Delays or interventions by customs authorities
• Incorrect information provided by the customer (address, contact details, etc.)
• Indirect or consequential damages

Mandatory statutory liability claims remain unaffected.

11. Official Platform for Disputes and Complaints

Only cases submitted through this platform will be processed. Requests sent via email are not considered a formal communication channel and will not be taken into account in dispute procedures.

12. Data Protection

The processing of personal data is carried out in accordance with our Privacy Policy, which is available on our website.

13. Amendments to the Terms and Conditions

We reserve the right to update these Terms and Conditions at any time. The version in force at the time of the order shall apply.